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Problem Solving Techniques

Course Objectives

Resolving quality and productivity problems in existing products, services and processes through continuous improvement and thus maintaining business competitiveness; personnel are encouraged to attend in teams. Enable participants to develop a systematic approach to problems as well as develop a predisposition to teamwork, allowing them to be proactive when facing problems instead of remaining passive, and enforce a preventive approach overall.

Who Should Attend

Management and personnel from organizations that are enforcing the continuous improvement principle and that approach problems using problem solving methodologies.

Course Content

Defining the problem and forming a team
Determining the scope of the problem
Data gathering techniques,
- 5NK
- Brainstorming
- Nominal group technique
- Process flow maps
- Grouping
- Control schedules
- Correlation diagrams
- Histograms
- Cause-Effect diagrams
- Pareto analysis
- Selection filters
- Control charts
- Force field analysis
- Cost-Benefit analysis
- Important considerations in applying problem solving techniques
- Considerations for the post-application stage
Standardization

Contributions to Business Activities

Enables participants to detect problems at their workplaces before they happen, to take preventive actions, to form teams in response to problems instead of creating conflicts, to think in an analytical fashion, and to find the root cause of the problem and solve the real problem, instead of remedying its simptoms.

Course Schedule: 2 Days

	Upon completion of the seminar, participants will receive certificates of attendance
	IAS Business Academy 2007 Course Schedule