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Process Management and Process Improvement Activities

Course Objectives

Provide information on the concepts of processes and process management; specifying processes in an organization; process improvement methodologies; enable participants to start process management in their organizations as well as allow them to execute process improvement activities.

Who Should Attend

Managers who would like to start and apply process management and process improvement activities in their organizations, personnel who will be taking part in process improvement activities, as well as everyone interested in the subject. Familiarity with Total Quality Management and ISO 9000 concepts will be helpful, but is not a requirement.

Course Content

Competitive factors that develop over time
Why change happens
The talents of successful businesses
What is a process?
Why are processes important and the concept of MOT
Bottlenecks faced by the traditional (hierarchical) organizational structure
What is process management and what is management using processes?
What are the benefits of process management?
Classification of processes
Process hierarchy (main process, process, sub-process)
Process specification
Group activity 1
Process maps
Defining processes
Group activity 2
Attributes and responsibilities of the process owner
Attributes and responsibilities of the process improvement team
Performance indicators
Resulting indicators and Leading indicators
Indicators for effectiveness and productivity
Process status (process maturity)
Group activity 3
Selecting processes for improvement (critical processes)
Process Improvement Methodology
- Establishing the current status of a process
- Process dissection and determining options for improvements
- Application of the improvements

Course Schedule: 2 Days

	Upon completion of the seminar, participants will receive certificates of attendance
	IAS Business Academy 2007 Course Schedule